🌿 Refund Policy

✨ Customer satisfaction is important to us at LUNADUNG.

🌸 If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible at support@lunadung.com.

⭐ Please provide your order number and clear photographs of the item so that we can review the issue.

🍃 Returns

✦ Items must generally be returned in their original condition and should not have been worn, washed, altered, or damaged by the customer.

✦ For hygiene and product-safety reasons, certain items may not be eligible for return.

💫 Refunds

✦ After we receive and inspect an approved return, we will notify you of the outcome.

✦ If your refund is approved, the applicable amount will be refunded to your original payment method. Processing times may vary depending on your payment provider or financial institution.

✦ Shipping fees may be non-refundable unless the return is due to an error on our part or a defective product.

🌼 Please contact us before sending any item back. Unauthorized returns may not be accepted.

Customer satisfaction is important to us at LUNADUNG.

If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible at support@lunadung.com.

Please provide your order number and clear photographs of the item so that we can review the issue.

Returns

Items must generally be returned in their original condition and should not have been worn, washed, altered, or damaged by the customer.

For hygiene and product-safety reasons, certain items may not be eligible for return.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, the applicable amount will be refunded to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping fees may be non-refundable unless the return is due to an error on our part or a defective product.

Please contact us before sending any item back. Unauthorized returns may not be accepted.