❓ Frequently Asked Questions
🛒 How can I place an order?
★ Select the product and size you would like, add it to your cart, and proceed to checkout. Follow the instructions to complete your payment and shipping information.
⏱️ How long does order processing take?
★ Orders are normally processed within 1–3 business days after payment confirmation.
📦 Will I receive tracking information?
★ When tracking is available for your shipping method, tracking information will be provided after your order has been shipped.
📍 Can I change my shipping address after placing an order?
★ Please contact us as soon as possible if you need to change your shipping address. We cannot guarantee that an address can be changed after an order has entered the shipping process.
❌ What should I do if my order arrives damaged or incorrect?
★ Contact us at support@lunadung.com with your order number and photographs of the item. Our team will review the issue and assist you.
💬 How can I contact LUNADUNG?
★ Email us at support@lunadung.com or call +61 02 9713 0224.